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Terms & Conditions (online/eBay) – SFXTECH

Terms & Conditions (online/eBay)

Home/Terms & Conditions (online/eBay)


1. The Buyer and how to bid/what to do

2. Payment method & policy

3. Delivery & postage details

4. Returns & refunds policy

5. Seller protection

6. Currency considerations

7. Electronic/phone communication

8. Infringement and illegal trading policy

9. General privacy policy, data protection, identity theft & spam

10. Parental guidance

11. Dispute resolution and third party rights

12. Applicable law

13. Contact and Communicating with SFXtech.



Please bid in absolute confidence.
Please remember that many products/items are ‘as new’.
Please remember ‘untested’ means untested.
Please read the description of the product/item and view any photos carefully.
Photos maybe for illustration purposes only.
Condition reports may be requested however SFX has complete and absolute discretion as to their preparation, content and usage as appropriate. A charge may be made by

SFX for any reports prepared.
Statutory regulations exist including distance selling regulations. Please read the SFX terms and conditions.


Payments will only be accepted from or through PAYPAL. Consult PAYPAL/eBay websites for further details.
Payment is required within 5 (five) working days.
Items will be shipped as noted below.


Confirmed bids received will be despatched as follows:

• Orders over £50 will be despatched by courier or a suitable alternative.
• Orders under £50 will be despatched by standard ROYAL MAIL or a suitable alternative.
• Any other delivery method must be expressly agreed in writing and paid for in full before despatch.

You will receive an email once your item has been despatched including a tracking number where applicable.


If making a return, the product must be packed in the original packaging as appropriate and also wrapped for delivery back to the seller in an appropriate manner.

Please ensure all products are wrapped and packed safely and securely.

In the unlikely event of damage in transit, please contact us for your options.

If on return, the product is in fact working, a 20% charge will be made to return the product to the seller, payment through PAYPAL, together with repackaging,

delivery and administrative costs as appropriate. This 20% represents 20% of the accepted bid value of the product. Remember please read the description of the product

and view any photos carefully.


• Payment through PAYPAL only.
• Terms and conditions apply.
• Distance selling regulations apply.

All transactions must and will be conducted in GBP (British Pounds) only.


When you use this service or send emails/texts to us, you are communicating with SFX electronically. SFX will communicate with you by email or text as required. For

contractual purposes, you consent to receive all communications from us electronically and you agree that all agreements, notices, disclosures and other communications

that we provide to you electronically satisfy any legal requirements that such communications be in writing, unless mandatory applicable laws specifically require a

different form of communication in which case SFX will only take reasonable steps to comply with this requirement and not at excessive cost to SFX in all respects

including staff and advisor costs.

Furthermore with electronic communication there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception and or misuse by third parties. SFX

uses virus-scanning software provided by a reputable third party to reduce the risk of viruses and similar damaging items being transmitted through emails or

electronic storage devices. However electronic communication is not totally secure and SFX cannot be held responsible for any damage or loss caused by viruses nor for

consequences arising from electronic communications. This includes but is not limited to misuse by children or criminals. Nor can SFX accept any liability for problems

or accidental errors relating to this means of communication under any circumstances especially in relation to commercially sensitive material. These are risks that

you must bear in return for greater efficiency and lower costs. Should you encounter any problems in this area, SFX recommends that you contact your service provider

of electronic communication services.


SFX will not knowingly be a party to any illegal trading or related matters. Relevant laws include but are not restricted to intellectual property rights, anti-

terrorism laws, anti-money laundering regulations, proceeds of crime laws, drug smuggling and people trafficking laws. These are both national and international in


SFX respects the intellectual property of others. If you believe that intellectual property rights have been used in a manner that gives rise to concern, please

contact SFX in the first instance.

All content included in any transaction with SFX including but not restricted to texts, graphics, logos, button icons, images, audio clips, digital downloads and data

compilations etc etc are the property of either SFX or the relevant party concerned including but not restricted to its suppliers, content providers etc etc and is

both the exclusive property of the relevant party and is protected under both UK and international copyright, authors’ rights and database right laws and regulations.

You may not extract and/or re-utilise any of this material without the express written consent of either SFX or the relevant party. You may not use use any data

mining, robots or similar data gathering and extraction tools to extract, once or multiple times, for re-utilisation without the written consent of either SFX or the

relevant party. Furthermore you may not create and/or publish your own information or database that features any parts of any of the SFX products and services whether

in full or in part without express written consent.

SFX owns a number of trademarks and its trademarks or trade dress may not be used in whole or in part with any product or service that is not SFX or in any manner that

is likely to cause confusion amongst other customers, suppliers or any other third parties. Any other trademarks that appear in any SFX content are the property of

their respective owners who may or may not be affiliated with, sponsored by or otherwise connected with SFX however you agree not to breach the intellectual property

rights of these owners. SFX may report any abuse of these owners’ rights to the respective owners.

Any patent or license owned by SFX or any third party shall not be breached and is protected by both UK and international laws and regulations. You agree not to breach

the ownership property rights of these owners and SFX may report any abuse of these owners’ rights to the respective owners.


SFX views the protection of privacy as a very important community and personal principle. SFX does not sell or rent personal information to third parties for marketing

purposes without your explicit consent. SFX uses information only as described in the detailed privacy policy. SFX stores and processes data and information on

computers located in {location} that are protected by physical as well as technological security devices.

You may not use a false email or any other address or contact details, impersonate any person or entity or otherwise mislead as to the origin of a payment method. SFX

will not tolerate any identity theft and will report, without exception any form of identity theft that it is aware of to the relevant parties or authorities.

SFX customers may post reviews, comments and/or other content etc etc on eBay or relevant and/or non-relevant websites or similar portals. Any such content should not

breach SFX legal rights and in any event should not be illegal, obscene, abusive, threatening, defamatory, objectionable, invasive of privacy, infringing of

intellectual property rights, or otherwise harmful to SFX or any related third party. Such content should not contain or consist of software viruses, political,

charitable or similar campaigning, commercial or illegal solicitation, chain letters, mass mailings or any form of spam.

SFX does not tolerate spam (unsolicited commercial communications). Please set notification preferences so that SFX communicates with you as you prefer and require.

You may not add other users, even a user who has purchased an item from you, to your mailing list (email or physical mailing list) without their express consent,

preferably in writing.

You may not use SFX communication tools to send spam or otherwise send content that would breach any relevant agreements, regulations or laws. SFX may automatically

scan and manually filter email or text messages before they are sent via SFX communication tools for spam, viruses, phishing attacks and other malicious activity or

illegal or prohibited content. SFX do not rent or sell any email addresses or telephone numbers. The buyer agrees to use all information communicated via SFX only in

accordance with applicable laws and regulations including and without limitation data protection laws.


SFX will not trade, sell or buy products or services with children under the age of 16 (sixteen). If you are under 16, you may use this SFX service with the

involvement of a parent or guardian aged over 16 only.


If a dispute arises between yourself and SFX, SFX strongly encourages and recommends that you first contact SFX to seek a resolution directly with SFX. SFX will

consider reasonable requests to resolve the dispute through alternative resolution procedures, such as negotiation, mediation or arbitration, as alternatives to any

litigation. Any dispute or matter arising under or in connection with this document and underlying transactions shall be governed and construed in all respects by the

laws of England & Wales as noted below. Thus yourself and SFX both agree to submit to the non-exclusive jurisdiction of the English & Welsh courts.

A party or person who is not party to this document or underlying transactions has no right(s) under any relevant legislation or regulation unless expressly specified

in that legislation or regulation. This does not affect any right or remedy of a third party specified in this document.


This document and underlying transactions are governed and construed in all respects by the laws of England & Wales, and the application of the United Nations

Convention of Contracts for the International Sale of Goods is expressly excluded


Please do not hesitate to contact SFX on any relevant transaction, product, service, or any other matters via any of the following methods:

• Website: www.sfxtech.co.uk
• Email: enquiries@sfxtech.co.uk
• UK telephone: 029 2023 6759
• International telephone: +44 29 2023 6759
• Showroom: SFXtech, 161 Cowbridge Road East, Canton, Cardiff, CF11 9AH, South Wales, UK.

No cold callers, unsolicited communication or time wasters please. SFX uses electronic and physical security devices to protect its premises, property and staff.

© Copyright 2013 SFX Technology. E&OE

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